Refund policy

Returns & Exchanges

All K8KNITZ sales are final.

We do not accept returns, exchanges, or cancellations once an order has been placed. Please review your order carefully before completing your purchase.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive the wrong item, contact us at hello@k8knitz.com as soon as possible after delivery. Please include your order number and photos of the item so we can review the issue and make it right.

Handmade Items

K8KNITZ pieces may be handmade or produced in small quantities. Slight variations in color, size, texture, stitching, or construction are natural and are not considered defects.

Colors may also appear slightly different depending on your screen or device.

Custom & Personalized Orders

Custom, made-to-order, and personalized items are final sale and cannot be returned, exchanged, or canceled.

Sale Items & Gift Cards

Sale items and gift cards are final sale.

International Orders

For customers located in jurisdictions that provide mandatory cancellation, return, or refund rights, including certain purchases made by customers in the European Union, those statutory rights will apply where required by law.

Questions

If you have a question about your order, contact us at hello@k8knitz.com.